Shipping policy
Welcome to PawesomeMate store! We want to make sure you have all the information you need about our shipping process. Please review our Shipping Policy below:
- Order Processing Time
Processing Time:
Orders are typically processed within 1-2 business days after payment is received. Please note that processing time may be extended during peak seasons or promotional periods.
- Shipping Rates
International Shipping:
We ship internationally to select countries. Shipping costs and delivery times vary by destination. International customers are responsible for any customs fees or taxes imposed by their country.
- Delivery Time
Shipping takes 5-14 business days. Delivery times may vary based on your location.
- Order Tracking
Tracking Information:
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status and location of your package.
Order Tracking Page:
You can also track your order by visiting our "Track your Order" page on our website.
- Undeliverable Packages
Incorrect Address:
Please ensure that your shipping address is accurate and complete. We are not responsible for undeliverable packages due to incorrect addresses provided by the customer.
Delivery Attempts:
Carriers typically make multiple delivery attempts. If a package is undeliverable, it may be returned to us. Additional shipping charges may apply for reshipment.
- Shipping Promotions
Free Shipping Promotions:
From time to time, we may offer free shipping promotions. Terms and conditions for these promotions will be clearly stated during the promotional period.
- Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at info@pawesomemate.com.
Thank you for choosing PawesomeMate!