FAQs

Frequently Asked Questions (FAQs)

1. How do I place an order?

To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the step-by-step instructions to enter your shipping details and payment information.

2. Can I modify or cancel my order after placing it?

Unfortunately, once an order is confirmed, modifications or cancellations are not possible. Please double-check your order before completing the purchase.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our "Track your Order" page to monitor the delivery status.

4. What is your return policy?

Our return policy allows you to return items within 30 days of receipt. Please visit our "Returns policy" page for detailed instructions and eligibility criteria.

5. Are my payment details secure?

Absolutely! We prioritize the security of your personal information. Our website uses SSL encryption, and payment transactions are processed through trusted and secure gateways.

6. How can I contact customer support?

For any questions or concerns, our customer support team is ready to assist you. You can reach us via email at info@pawesomemate.com or through our "Contact Us" page.

7. Are product prices inclusive of taxes?

Yes, our product prices include all applicable taxes. You won't encounter any hidden fees during the checkout process.